At the foundation of every service we provide is our commitment to client support. As our client’s outsourced Amazon department, we’re a resource for any questions regarding merchandising, advertising, fulfillment, customer service and anything else Amazon related. We work with our clients internal teams to make sure all aspects of customer service and fulfillment are being performed as to best practices.
On a monthly basis we provide strategy reports that outline key KPIS, but we are in continuous communication with our clients throughout the month via email, phone and web conferencing. Communication outside of the strategy report is flexible to the client’s preference as each client has an assigned Account Manager.
Ecompartner handles all technical and troubleshooting issues with our clients Amazon accounts. With the breadth of clients we work with, if an issue appears with a client’s account, rest assured we have seen it before and will know a quick path to its resolution.
Whether you’re just getting your Amazon sales channel started or you’ve been selling on Amazon from years, we are your resource for Amazon sales channel management and account growth.
We want to be sure your business outside of Amazon is aligned for success with your Amazon selling strategy.